WaySage

Support

Need a hand with your audio guide? Email support@waysage.app.

Before your first walk

• Use a physical iPhone with location services enabled.
• Allow location while using the app. Background access keeps an active walk relevant when your screen is locked.
• Connect to the internet to discover uncached places and retrieve public source material.
• The app includes a large on-device AI model, so installation and the first narration may take longer than a typical app.

No story starts

Confirm that WaySage has location permission and a network connection. Try an area with recognizable public landmarks. If no usable source material can be found, WaySage intentionally does not invent a story.

Background guidance is not working

Open iOS Settings → Privacy & Security → Location Services → WaySage and confirm the access you intended to grant. Background location is used only during an active guided walk. Lock Screen audio controls require an active narration.

Clear downloaded guide content

When no walk is active, open WaySage Settings and choose Delete cached files. This removes reusable places, source material, stories, images, and generated audio while preserving preferences and the bundled model.

Accounts, ads, and purchases

WaySage has no account, advertisements, purchases, or subscriptions. We will never ask for login or payment details to troubleshoot a release.

Report a problem

In WaySage, open Settings → Diagnostics, describe what happened, and choose Report issue. WaySage opens your system mail composer with your description, app and operating-system versions, recent preparation failures, web-search health, and recent technical logs. Review the complete message before sending and do not add sensitive personal information. You may cancel, save a draft, or use the Share fallback when Mail is not configured.

Valid reports sent to bugs@waysage.app become issues in WaySage's private engineering repository. Your sender address and mail headers are not copied into that issue. For questions or help that are not bug reports, email support@waysage.app.